We care about your experience shopping with us and your satisfaction with the products and brands we carry.
We hope you are happy with your purchase, but if you change your mind for whatever reason then please let us know via email to firstname.lastname@example.org within 7 days.
We kindly request that the items should be returned unused, unopened and within the original packaging within 14 days of purchase and we will offer you an exchange, or a full refund. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
We recommend that you return items via recorded delivery so that you have proof of dispatch in case the item is lost. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.